40 posts tagged vendor relations

5 Ways to Introduce Yourself to Establish New Supplier Relationships

5 Ways to Establish New Relationships in China Sourcing
Too often, when attempting to gather quotes and establish new supplier relationships, potential customers just flip an email through cyberspace without establishing any real connection. In China sourcing, do not take for granted that your supplier knows your company and is eager to work on your behalf. Just like you are "feeling out" your supplier, suppliers also "feel out" their customers....

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Overcoming Supplier Communication Obstacles

Overcoming China Supplier Communication Obstacles When Importing
When importing from China, overcoming supplier communication obstacles, leads to better quality merchandise and smoother projects. A primary obstacle, if not the heart of all obstacles, is understanding where your supplier is coming from. You read an email and do not know exactly why the supplier just said what they said, what's the gist, what do they mean... There are aspects in communication and customer service the supplier is not grasping or making the effort to grasp....

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7 Ways to Keep Your Supplier Motivated

China Sourcing Great Value Keeping Supplier Motivated
A motivated supplier is a helpful supplier. A motivated supplier is a supplier from whence cometh fewer service problems and quality nightmares. Here are 7 ways to keep your supplier motivated....

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8 Red Flags Your RFQ Tells Supplier to “Work for Free”

Sending a quote request that does not value your supplier's time, hurts supplier motivation.
Supplier motivation is invaluable in China importing. When sending the RFQ, here are 8 flags importers and buyers frequently wave that tell the supplier to "work for free", thus quenching the fire of the supplier motivation....

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Supplier Says Something is Urgent, You Need to Listen

If your factory tells you something, then listen. Importers needs to pay attention to factories' signals
In China importing, when something is urgent, this typically corresponds with the suppliers' side and what they need to accomplish. But don't forget immediate tasks where the "urgent" label falls at the buyers' doorstep. The buyer has a call to action from the supplier and if the buyer does not act in an immediate fashion, then something will delay. When buyers scream urgent, they expect the factory to blow the steam whistle and start bumping in to one another like the keystone cops. On the other hand, when the factory, lets the buyer know something is urgent, the buyer's mindset is typically one of "Yawn, I'll get to it, when I get to it." This work habit leads to mass production delays, incorrect production or goods not even reaching you. If your supplier says something is urgent, you need to listen....

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Listening to Suppliers: What’s Not Being Said

Whenever you communicate with your China factory, use open ears and open mind to improve overseas production
When China suppliers give advice, it is not always done in a direct and obvious fashion. This is why, whenever you receive emails, you need to ponder: What the supplier is NOT saying. What's not being said?...

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When Your Supplier Speaks…Listen!

Supplier updates to importers should not be ignored
When it comes to providing detail, suppliers in China are generally tight-lipped. It may seem like, especially after you make the payment, suppliers' updates are brief and at most a few sentences. Let's just say the proactive info flows more like molasses instead of a river. Therefore when your supplier IS informing you something or putting together an update that is lengthier and including some form of explanation, take time to think about: What are they saying or at least trying to say? What are they not saying?...

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Free Resource: 40 Random Tips for Emailing China Suppliers

Improve your emails to your factories in China
An importer's communication with their vendor sets the course of the project. This starts in the initial phases of the project. If the communication is shaky, the project is being built on shaky ground. ...

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Not Necessarily Signs of a Bad Supplier in China Sourcing

When sourcing new vendors, you may come across certain signs that raise flags concerning the vendor's capabilities. 

Here is a brief list of signs, that although may look concerning, are not necessarily indications of a bad supplier. ...

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“Well, We’ve Got Time…”

"Well, we've got time..." says the buyer who thinks timing is on their side and getting the project into full-motion is not something that requires a sense of urgency.

This line of thinking and usual accompanying casualness actually CAUSE mass production delays. ...

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Responsibility in China Manufacturing

Responsibility in China manufacturing is a tricky thing. Imagine that an order goes south. There are efficiency issues, timing delays and even worse, the dreaded quality problems. You, as an importer are heated at the factory and fully see this as their responsibility. You think they should do something to make this right. How will your factory view the situation? ...

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Send Organized Emails to Suppliers, Not Streams of Thought

When you send emails to your suppliers in China, you want to email them something they are able to: 1-  Read. 2- Efficiently find and understand the key points. 3-  Action the key points. 4-  Give you proper response. You are not writing them a transcendental poem......

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Supplier Communication: Why Did My China Supplier Say That?

For retail buyers and promotional product importers supplier communication is of utmost importance
Suppliers have a knack of communicating that will leave you scratching your head. Their puzzling answers can leave you in a cold sweat while you consider buying a plane ticket to China to figure things out... The easy answer as to why the supplier communication is the way it is, is because of the language barrier. I believe that it's a bit more complicated than that. Understanding the reasons behind the kooky answers can, hopefully give you more insight into the world of China sourcing and importing....

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8 Phrases to Eliminate in Your China Sourcing

8 Phrases to Eliminate in Your China Sourcing...because the goal is good quality and a smooth order, right?
Certain phrases plague the importer. These phrases may be typed in an email and frustratedly emailed to your vendor. These phrases could be muttered around the office. Or they simply could be floating around in your head. Typically these phrases are geared towards the vendor. Regardless of how these phrases haunt your thinking or actions, it is my recommendation to get rid of 'em....

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