40 posts tagged vendor relations

5 Basic Things to Remind Your Supplier

Importing from China? Remind your vendor these 5 basic things.
Coming off the Chinese New Year lull, I thought it time for some refreshers on supplier reminders. Here are 5 reminders now and 5 for the next post, to keep in front of your supplier and...not to mention YOUR OWN flow chart and sticky-note bulletin....

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Things to Keep in Mind About Your China Supplier

Should we proceed regardless of the mindset of our vendors, or keep in mind the differences, in order to achieve understanding? A few reminders dealing with a China supplier.
Perhaps if you kept a few things in mind about your China supplier it would add perspective to the entire sourcing process? You may get frustrated a little less. A buyer may remember to add on a few extra sentences to descriptions. The eager importer will recall different world views and then approach projects and problems differently....

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Getting in Front of Problems

Is it true because it's true or because you'd rather not exert serious effort in controlling this factory? A few thoughts about getting in front of problems in China manufacturing.
In China sourcing, a chunk of miscommunication and mass production messes are because of failure to get in front of problems. Suppliers are bashful to admit in advance why something may take a turn for the worse. Buyers won't acknowledge failure and in order to CYA or money, they push issues off onto the supplier. Whatever the reason, being able to recognize potential problems and cut them off at the pass, will save a world of hurt. ...

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Responsibility and Mass Production Mistakes

Solving production mistakes in a solution-oriented manner are signs of a solid vendor.
Production mistakes cut a project to the quick. Not only is the actual product now "not right" but there's other aspects to sort out. Handling it all cross-culturally and from abroad makes it all the more touchy....

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Importer or Team Leader

Importer or team leader is the question you ask yourself when you find your factory not following what you think you requested.
When you source, manufacture and buy from an offshore supplier, are you simply an importer doing a task or will it be more advantageous to view yourself as a team leader? ...

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China Sourcing & Importing Excuses Buyers Make

China sourcing and importing excuses are tempting, but the energy is better spent towards improvements and solutions.
In the spirit of the crying towel, here's a batch of excuses for those in China sourcing and importing. If you find yourself mumbling these curses (and we all do and still do at one time or another), button your lip and think about..."how am I going to fix it next time?" This one's not for the faint of heart......

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Supplier Response and Needed Guidance

In China sourcing, a supplier response gives assurance, shows efforts and is a quality checkpoint.
A supplier response to a buyer that's waiting for an update, is like a cup of water to a man in a desert....

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Stand Out From Other Buyers in Your China Sourcing

A few techniques to stand out from other buyers and gain the supplier's eyes and ears.
You know your supplier has other buyers, right? It's true that the squeaky wheel gets the grease. It's also true that you don't have to be the biggest and most important buyer to get favored treatment from a China supplier. ...

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Establishing a Potential China Supplier’s Interest

The existence of the supplier does not determine your China supplier's interest. You may have to put forth effort.
A misconception seems to be that if the supplier is operative, has a website, an Alibaba page, then by default they must be interested in all inquiries. Learning to gauge a potential China supplier's interest will help you save time and headache in your initial RFQ stages....

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Suppliers and Client Emails

For both buyers and suppliers, patience and precision are the remedy for the consistent misunderstandings in China Sourcing communication.
In the world of China manufacturing, friction with suppliers and grasping client emails never goes away. Is it that suppliers don't read emails, suppliers read and don't understand the emails or clients do a shabby job of composing emails? I say it's all 3......

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Mindset in Reviewing China Price Quotes

China Price Quotes Require Scrutiny
Analyze. Dissect. Scrutinize As a buyer, these words should come to mind whenever you think of China price quotes. When reviewing price quotes from your China vendor, having the proper mindset will be a key factor in successfully handling the quoting phase of the project. ...

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The Purpose of Your China Factory Contact Person

Use the strengths of your China factory contact.
When it comes to your China factory contact, allow them to do the job they are most able to do......

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Advice on Sending Specs to Suppliers in China

Properly sending specs to suppliers in China includes precision, evidence, attachments and discussion
Sending specs to suppliers in China via digital medium, ie email and documents, is the focus of this post. Consider if you walked by your supplier's desk and you had a stack of unorganized, messy documents. Would you think about carelessly tossing the documents in a untidy heap onto the supplier's desk and before the supplier is able to voice a response you say, "quote me asap" and scurry off, expecting the quote to come back to you in a precise way? Of course not, right? You wouldn't do this in person. So why when sending specs to suppliers in China, do importers do the exact same scenario...but over email? ...

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Considerations for Requesting a Price From a China Supplier

The factory does not exist to serve the importer. Keep in mind these considerations for requesting a price from a China supplier.
Here are some considerations for requesting a price from a China supplier. Know who you are working with. Success comes when you think like your vendors think. This could be 1st time suppliers or suppliers, that maybe you have worked with a bit but nothing on a large scale. A large scale client would be one that the owner of the factory is aware of. A client who orders considerable volume. A volume that is not only considerable for you, the buyer, but also considerable for the factory...

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