31 posts tagged communication

Supplier Communication: Look For and Give Relevant Detail

Sometimes an offshore project seems like stumbling around in the dark because you and the supplier are talking past each other. Strive for relevant detail.
By focusing on relevant detail  in your supplier communication you avoid time waste, misunderstanding and even incorrect mass production. In offshore manufacturing, nothing is to be taken for granted. Nothing? Nothing. For each phase, consider "what relevant detail needs to be put forward."...

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Asking Questions in Product Development & Sourcing

In product development and China sourcing, asking questions is not only the suppliers' responsibility
Asking your supplier appropriate questions sets the stage for the project. A lack of formulating purposeful questions leads to irritating and perhaps costly surprises. Prior to approaching a supplier to start a new project, roll up your sleeves, hash out a game plan and determine key questions....

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Supplier Response and Needed Guidance

In China sourcing, a supplier response gives assurance, shows efforts and is a quality checkpoint.
A supplier response to a buyer that's waiting for an update, is like a cup of water to a man in a desert....

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Reasons for China Sourcing Communication Headaches

Headaches will always exist with China sourcing communication. Know why they happen. Increase knowledge, increase patience.
The communication is a big part of the awkward unknowns that accompany China sourcing. The communication with your supplier can keep a sense that "something's off" and you maintain a bewilderment concerning both parties being on the same page. ...

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Being Mindful of Supplier Communication Discrepancies

Avoid supplier communication discrepancies. If you expect precision in mass production, strive or precision in communication.
Be alert for discrepancies in supplier communication. It's not because you want to play a "gotcha game" and be picky over wording but because catching discrepancies in supplier communication will catch discrepancies in their actions. Discrepancies in their actions bleed over into final product quality and delivery....

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Suppliers and Client Emails

For both buyers and suppliers, patience and precision are the remedy for the consistent misunderstandings in China Sourcing communication.
In the world of China manufacturing, friction with suppliers and grasping client emails never goes away. Is it that suppliers don't read emails, suppliers read and don't understand the emails or clients do a shabby job of composing emails? I say it's all 3......

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Order Detail your China Supplier May Not Know…But Should

The devil is in the order detail. Provide info to your Chinese supplier in a useful, systemized way.
Importers unintentionally withhold key order detail, from their supplier in China. This order detail would add to the possibility of success. Perhaps importers think their supplier should already know these things or that if the supplier needed to know, they should ask. But the fact is, suppliers proceed in the dark and fill in some of their own blanks. Here is rundown of some order detail on which, you may want to consider updating your supplier....

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The Purpose of Your China Factory Contact Person

Use the strengths of your China factory contact.
When it comes to your China factory contact, allow them to do the job they are most able to do......

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Before You Start the Project; 6 Questions to Ask in China Sourcing

Fundamental questions to ask in China sourcing that can determine your order's success.
Before you start the project, here are 6 questions to ask in China sourcing. Without covering your bases, the project could be problematic or dead out the gate. ...

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How to Get Clearer Confirmations from your China Supplier

Receive Clear Confirmations from your China Supplier
Confirmations passed down the line from supplier to client should not immediately be taken at face value. I learned a long time ago that when dealing with China, do not get too excited about good news and do not get let down about bad news. It can all change within the hour. Importing from China requires further digging for an assurance of what's confirmed. To avoid the "Well, the factory told me..." syndrome, here are 6 tips on how to receive clearer confirmations from your China supplier. ...

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When Your Supplier Speaks…Listen!

Supplier updates to importers should not be ignored
When it comes to providing detail, suppliers in China are generally tight-lipped. It may seem like, especially after you make the payment, suppliers' updates are brief and at most a few sentences. Let's just say the proactive info flows more like molasses instead of a river. Therefore when your supplier IS informing you something or putting together an update that is lengthier and including some form of explanation, take time to think about: What are they saying or at least trying to say? What are they not saying?...

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Free Resource: 40 Random Tips for Emailing China Suppliers

Improve your emails to your factories in China
An importer's communication with their vendor sets the course of the project. This starts in the initial phases of the project. If the communication is shaky, the project is being built on shaky ground. ...

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Not Necessarily Signs of a Bad Supplier in China Sourcing

When sourcing new vendors, you may come across certain signs that raise flags concerning the vendor's capabilities. 

Here is a brief list of signs, that although may look concerning, are not necessarily indications of a bad supplier. ...

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Will the Supplier Know What You Mean?

One wrong word from the buyer side can confuse the supplier and throw off an RFQ. Think about your inquiry like you are working at a control panel and whenever you send a request for quotation to your supplier, it is like you are pushing buttons in a machine....

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