Category: Small Business

Harvest in the Air

Oct 19, 2017 | Life Management, Small Business, Thoughts on Business | 0

There’s harvest in the air… 🍁 It’s funny how the internet creates a flat...

Steps Towards Changing Your Business

Aug 16, 2017 | Life Management, Small Business, Thoughts on Business | 0

Here are some practical steps towards changing your business. This is in the spirit of the last...

6 Ways to Make Low Quantity Orders Smoother

Dec 16, 2015 | China Management, China Manufacturing, Client Import Education, Promotional Products, Small Business | 0

In continuation to my last post, spotlighting the dangers of low quantity orders in China...

Dangers of Low Quantity Orders in China Manufacturing

Dec 12, 2015 | Accountability, Back to the Basics, China Manufacturing, Promotional Products, Small Business | 0

This post spotlights 5 dangers that come with low quantity orders in China manufacturing. Low...

5 Ways to Introduce Yourself to Establish New Supplier Relationships

Oct 23, 2015 | Accountability, China Management, Communication, Small Business, Supplier Communication, Vendor Relations | 0

Too often, when attempting to gather quotes and establish new supplier relationships, potential...

Office in China? Yeah Right…

May 18, 2015 | China Life, China Management, China Manufacturing, Promotional Products, Small Business | 0

Since I’ve been working in and with China, from 2001 until now, I’ve noticed companies in my line of work say on their websites that they have either an office or offices in China. My response to that is “yeah...

Mr. Chen Said…

Jun 27, 2014 | Accountability, Communication, Customer Service, Life Management, Small Business | 6

Are you a verbal facilitator? In other words are you someone who masks your inability by always...

Answering the Phone: 1st Opportunity to Sell

May 4, 2013 | Customer Service, Small Business | 2

Answering the phone: “Hi, you’ve reached Acme Company, I’m Jacob, how may I help you?” There are 3 main things you want to assure the customer gets: a- Name of company b- Your name and c- That you are...

A Time to Work…

Mar 24, 2012 | Accountability, Life Management, Small Business | 3

The topic of “leadership” is humungous. I see it in the blogosphere, twitter, google+ and if I spent time on other social media pages, undoubtedly I’d see more talk on leadership. There are leadership gurus,...

Customer Service Observations & Suggestions

Mar 4, 2012 | Customer Service, Small Business | 5

A few customer service observations from someone who after a decade abroad is back in the USA for just a few months…. China’s customer service has an enormous range….from very good to the atrocious. Customer...

About Jacob

Importing Promotional and Retail Products from China

For 15 years, I’ve worked in China manufacturing. This blog primarily focuses on the personal and unseen aspects of vendor relations. I lived in China from ’01 to ’12 and now on the North Carolina coast. I continue to work with China in importing promotional & retail merchandise and travel there during the year to visit our office, factories...and in-laws.

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