The Purpose of Your China Factory Contact Person

Use the strengths of your China factory contact.
When it comes to your China factory contact, allow them to do the job they are most able to do......

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Equip Your China Factory Sales Contact to be a Better Partner

Equip Your China Factory Sales Contact to be a Better Partner
Your China factory sales contact, the person you communicate with on a daily basis, is an extremely important person in the supply chain. Do you want to: a- Intimidate them and make them feel small? b- Throw a ton of complicated info and jumbled communication to them to confuse them? c- Equip and empower them to be better partners, thus improving the efficiency and quality of your inquiries and mass production? Obviously, if you answered "c", then win you the China Sourcing Award ...

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Considerations for Requesting a Price From a China Supplier

The factory does not exist to serve the importer. Keep in mind these considerations for requesting a price from a China supplier.
Here are some considerations for requesting a price from a China supplier. Know who you are working with. Success comes when you think like your vendors think. This could be 1st time suppliers or suppliers, that maybe you have worked with a bit but nothing on a large scale. A large scale client would be one that the owner of the factory is aware of. A client who orders considerable volume. A volume that is not only considerable for you, the buyer, but also considerable for the factory...

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5 Ways to Introduce Yourself to Establish New Supplier Relationships

5 Ways to Establish New Relationships in China Sourcing
Too often, when attempting to gather quotes and establish new supplier relationships, potential customers just flip an email through cyberspace without establishing any real connection. In China sourcing, do not take for granted that your supplier knows your company and is eager to work on your behalf. Just like you are "feeling out" your supplier, suppliers also "feel out" their customers....

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Overcoming Supplier Communication Obstacles

Overcoming China Supplier Communication Obstacles When Importing
When importing from China, overcoming supplier communication obstacles, leads to better quality merchandise and smoother projects. A primary obstacle, if not the heart of all obstacles, is understanding where your supplier is coming from. You read an email and do not know exactly why the supplier just said what they said, what's the gist, what do they mean... There are aspects in communication and customer service the supplier is not grasping or making the effort to grasp....

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How to Get Clearer Confirmations from your China Supplier

Receive Clear Confirmations from your China Supplier
Confirmations passed down the line from supplier to client should not immediately be taken at face value. I learned a long time ago that when dealing with China, do not get too excited about good news and do not get let down about bad news. It can all change within the hour. Importing from China requires further digging for an assurance of what's confirmed. To avoid the "Well, the factory told me..." syndrome, here are 6 tips on how to receive clearer confirmations from your China supplier. ...

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If Your Supplier Says Something is Urgent, You Need to Listen

If your factory tells you something, then listen. Importers needs to pay attention to factories' signals
In China importing, when something is urgent, this typically corresponds with the suppliers' side and what they need to accomplish. But don't forget immediate tasks where the "urgent" label falls at the buyers' doorstep. The buyer has a call to action from the supplier and if the buyer does not act in an immediate fashion, then something will delay. When buyers scream urgent, they expect the factory to blow the steam whistle and start bumping in to one another like the keystone cops. On the other hand, when the factory, lets the buyer know something is urgent, the buyer's mindset is typically one of "Yawn, I'll get to it, when I get to it." This work habit leads to mass production delays, incorrect production or goods not even reaching you. If your supplier says something is urgent, you need to listen....

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Listening to Suppliers: What’s Not Being Said

Whenever you communicate with your China factory, use open ears and open mind to improve overseas production
When China suppliers give advice, it is not always done in a direct and obvious fashion. This is why, whenever you receive emails, you need to ponder: What the supplier is NOT saying. What's not being said?...

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When Your Supplier Speaks…Listen!

Supplier updates to importers should not be ignored
When it comes to providing detail, suppliers in China are generally tight-lipped. It may seem like, especially after you make the payment, suppliers' updates are brief and at most a few sentences. Let's just say the proactive info flows more like molasses instead of a river. Therefore when your supplier IS informing you something or putting together an update that is lengthier and including some form of explanation, take time to think about: What are they saying or at least trying to say? What are they not saying?...

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Not Necessarily Signs of a Bad Supplier in China Sourcing

When sourcing new vendors, you may come across certain signs that raise flags concerning the vendor's capabilities. 

Here is a brief list of signs, that although may look concerning, are not necessarily indications of a bad supplier. ...

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“Well, We’ve Got Time…”

"Well, we've got time..." says the buyer who thinks timing is on their side and getting the project into full-motion is not something that requires a sense of urgency.

This line of thinking and usual accompanying casualness actually CAUSE mass production delays. ...

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Responsibility in China Manufacturing

Responsibility in China manufacturing is a tricky thing. Imagine that an order goes south. There are efficiency issues, timing delays and even worse, the dreaded quality problems. You, as an importer are heated at the factory and fully see this as their responsibility. You think they should do something to make this right. How will your factory view the situation? ...

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If the Order is Important…

You've got money, reputation, perhaps your job and a lot of blood and sweat on the line. The orders you manufacture in China are important. As they should be. Since the orders are important, there are practical steps you would take to uphold this importance....

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Urgent Delivery Time Checklist

When you’re importing from China, chances are you are going to be faced with an urgent delivery time. 

Whether it’s the promotional product business and you’ve got a launch date or it’s the retail industry and the box store requires a certain date to stock the shelves, timing can and will be a super-important issue.

Here is a checklist to incorporate as part of your work routine and thought pattern....

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