Thank you for taking the time to visit this blog and for checking out the “About” page.

I work with China everyday and have worked with China since 2001.

“How to work well with Chinese vendors” is the primary focus of this blog.

This blog is not technical. I write mainly of the unseen aspects of importing. Understanding the social, cultural and soft side of dealing with vendors from, still a largely closed-off culture, will help an importer reduce production problems do an overall better job.

Most errors I’ve seen in order control, come from lack of understanding from the buyer’s side in how to deal with China.

Aside from dealing with Chinese vendors and importing, I may write, from time to time about customer service. Customer service is an interest of mine and I’ve served the public and customers since I was 15 years old.

My experience covers the retail and promotional product industries.

Wedding & Jianyan  1823

Jiangyan City, Jiangsu Province

I’m based out of Wilmington, North Carolina. My company’s home office is based out of Suzhou, China. My lovely bride is from the north part of Jiangsu Province.

In China I lived in Nanjing, Suzhou and Dongguan City.

Contact me anytime.


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